🎥 Completing Routine Snow Jobs in the DMG Pro Technician App

In order to accurately track, manage, and pay you for your services, it is important that your snow crew logs their onsite activity via the DMG Pro technician app.

Who sees snow-related jobs listed in their DMG Pro technician app?

All of the Technician Is, Technician IIs, Foreman, and Admin users in your company are able to see the jobs for which you have a snow agreement within the My Jobs tab of their DMG Pro technician app.

How are jobs listed?

During snow season, all snow removal jobs remain within the list of assigned jobs throughout the length of your snow agreement* (ex., if you have a snow agreement at Property X starting November 1st and ending March 31st, the snow job for Property X will be visible and available for any of your technicians to check into and out of from November 1st - March 31st). This is designed to allow you to easily navigate to and log your onsite activity whenever necessary.

*If you are assigned a non-routine snow job (ex., a job for which you do not have a snow service agreement), the job will typically be available for the anticipated length of the snowstorm/event.

Who needs to check into a job?

At least one technician must check into and out of the job within their DMG Pro technician app to accurately log onsite activity and ensure that your company is paid for the work completed onsite.

Flow of the Snow Job Completion Process

1. Once you arrive onsite to complete snow-related services, locate the property listed within the My Jobs section of your DMG Pro Technician app and click the dropdown arrow next to the job title. 
   
   
   
2. Click Check In. 
   
   
   
3. Take at least the required minimum number of before photos (if you would like to add more photos to capture the property, you can do so). Once you taken the before photos, click Continue.
   
   
   
4. Complete the necessary services onsite.
   
   
   
5. Once you have completed the work onsite, it is time to specify which services you completed on the property. Click Add services.
   
   
   
   
6. The app will populate a list of services from which you can choose. These services populate based on your service agreement. Click on the service(s) you performed (selecting one at a time).
   
   
   
7. For each service you select, you have the option to specify the approximate time by which you started to perform that work. By default, the app will set the start time for each service to the time by which you checked into the job. Once you have specified the time the service began, click Continue.
   
   
   
8. Repeat this process until you have added all of the services you completed during the visit, then click Continue.
   
   
   
9. Once you have added all of the services you performed onsite during the visit, it is time to take photos of the property to showcase the work you performed. Click Take after photos.
   
   
   
10. Take at least the minimum number of required after photos, then click Continue. 
    
    
    
11. Click Checkout.
    
    
    
12. Once you click Checkout, your visit details will be logged and sent to DMG to review and verify. The job will still be visible to you within the My Jobs tab of your DMG Pro technician app. Due to the unpredictability of snow season, this is designed to allow you to easily navigate to and log your onsite activity whenever necessary.