How to submit a job invoice for review and payment

Submitting accurate invoices right after job completion helps prevent delays and ensures you get paid on time. Once a technician marks a job complete, invoicing should be completed in the DMG Pro Control Center. This article outlines the invoicing process, making it easy to capture all relevant details.

Please note: Invoicing can only be accessed and completed by the members of your team who are listed as either an Admin or Invoicer.

1. Sign in to your DMG Pro account at https://login.dmgpro.com/ 
   
   
   
2. Navigate to the Invoices and Payments page of your DMG Pro Control Center.
   
   
   
3. Click on the Review & submit bucket at the top of the page.
   
   
   
4. Click into the invoice you need to finalize and submit.
   
   
   
5. Review and complete the invoice fields, including:
   
   1. 1. Job details
         Review key job information including the customer name, property address, service type, and job completion date. This ensures you are invoicing the correct job.
      2. Days to submit tracker
         Check how many days remain to submit your invoice. Unless otherwise stated in the job scope, you have 16 days from the job completion date to submit your invoice.
         • The sooner you submit, the sooner you’ll be paid.
         • Important: If you do not submit your invoice within 16 days, the system will auto-submit it and you’ll be paid for labor and trip only.
      3. Invoice summary
         This field initially pulls in the summary entered by the technician when they checked out of the job via the DMG Pro technician app.
         • You may update or expand this summary to ensure it reflects a detailed, accurate description of the work performed.
         • To cross-check, compare the summary with the original scope of work, which is located just above this field.
      4. Provider invoice number
         This is an option field for you to enter your internal reference number. It does not need to match the DMG Pro JOB#. Use whatever numbering system works for your records.
      5. Photos & Docs
         Review all photos submitted by your technician(s). You can delete, download, or upload additional photos as needed.
         • Note: Each job requires a minimum number of before and after photos. If you delete photos and fall below the minimum, you will not be able to submit the invoice until enough photos are added.
         • Pro Tip: Submitting blurry, dark, or unclear photos can delay invoice approvals, meaning you get paid later. Ensure your photos are clear, in focus, and under good lighting to avoid extra work and delays.
           
      6. Labor
         Labor time is automatically calculated based on your technician’s check-in and check-out times via the DMG Pro technician app.
         • This time cannot be edited.
         • The labor rate shown reflects the rate agreed to when you applied to/accepted the job.
           
      7. Trip
         Trip charges are verified and added automatically based on technician activity logged via the DMG Pro technician app.
         • Trip cannot be edited.
         • The trip rate shown reflects the rate agreed to when you applied to/accepted the job.
           
      8. Materials
         Technicians can add the type and quantity of materials used during job checkout, but they cannot enter pricing information.
         • Review each material line item. To add a rate, click into the individual line item — this will open a detailed view where you can enter the appropriate pricing.
         • If you need to remove a material, open the line item and click Delete.
         • To add materials, click on the + button within the ‘Materials’ section and enter the necessary details. Click here to access additional guidance about how to add materials and equipment to an invoice.
           
      9. Equipment
         As with materials, technicians can log the type and quantity of equipment used, but rate information must be added by your Admin or Invoicer.
         • Review each equipment line item. To add a rate, click into the individual line item — this will open a detailed view where you can enter the appropriate pricing.
         • If you need to remove equipment, open the line item and click Delete.
         • To add equipment, click on the + button within the ‘Equipment’ section and enter the necessary details. Click here to access additional guidance about how to add materials and equipment to an invoice.
           
           
6. Once you have reviewed and verified your invoicing details are correct, click Review & submit.
   
7. Click Submit.
   
8. Once your invoice is submitted, our National Account Team will begin reviewing the details. You'll see several visual indicators confirming the submission directly on the invoice.
   • One key indicator is the Activity timeline at the top of the invoice. This timeline outlines each step in the invoicing and payment process, giving you clear visibility into the current status and progress of your invoice.
     
9. In addition to the indicators on the invoice itself, all submitted invoices will appear in the DMG reviewing bucket on the Invoices & Payments page.
   • Invoices remain in this bucket while our National Account Team verifies the information you submitted.
   • Once verified, the invoice will be processed and moved forward in the payment cycle.